G2 is a business-to-business (B2B) review and ratings platform that allows companies to share their experiences with software and services. By adding G2 reviews to your B2B company's website or marketing materials, you can increase credibility and trust with potential clients. The beauty of G2 is that these reviews often take some time to complete and are verified through platforms like LinkedIn to make sure the person leaving the review is credible.
1. Social proof: G2 reviews provide social proof, which is a psychological phenomenon where people rely on the actions of others to guide their own behavior. When potential clients see that other companies have had positive experiences with your products or services, they are more likely to trust your company and make a purchase.
2. Third-party endorsement: G2 reviews are written by real people who have actually used your products or services. This gives potential clients a sense of authenticity and honesty, as they know the reviews are not just promotional material written by your company.
3. Transparency: G2 reviews allow potential clients to see both the positive and negative aspects of your products or services. This transparency builds trust, as it shows that your company is open and honest about its strengths and weaknesses.
4. Improved search engine optimization (SEO): G2 reviews can also help improve your company's search engine ranking. When other websites link to your G2 profile, it signals to search engines that your company is reputable and worth ranking higher in search results. Simply type in a business name and alternatives 9 times out of 10 you will see G2 in the top positions of Google search.
5. Increased conversion rates: G2 reviews have been shown to increase conversion rates for B2B companies. When potential clients see positive reviews from other businesses, they are more likely to trust your company and make a purchase.
1. Make it easy: Provide customers with clear instructions on how to leave a review on G2, and consider including a link to your G2 profile in your email signature or on your website. Show them an example or create a quick how to video.
2. Offer incentives: Consider offering incentives, such as discounts or exclusive offers, to customers who leave reviews on G2. This can help increase the number of reviews you receive. G2 also can help with this on a deeper level with their paid plans. Their team can help run campaigns even.
3. Respond to reviews: Both positive and negative reviews can be valuable opportunities to engage with your customers. Responding to reviews shows that you value their feedback and are committed to improving your products or services. Don't sleep on this it can show how proactive your brand is with their customers. This is a great feedback loop for your products as well. I've seen folks very happy and paying as customers but still share what they would like to see improved. This is pure gold for product teams.
4. Utilize reviews in marketing materials: Include G2 reviews in your company's marketing materials, such as your website or social media accounts. This helps potential clients see the positive experiences that other businesses have had with your company. G2 also gives out leader in category awards and more. Some of the details you have to pay to use but most of the badges are fair game as long as you link back to G2 themselves.
Overall, G2 reviews can be a powerful tool for increasing credibility and trust with potential clients for your B2B company. By actively encouraging customers to leave reviews, responding to reviews, and utilizing them in your marketing materials, you can effectively leverage the power of G2 reviews to drive business growth.
If you want to stay in the loop on what is happening over at G2 on LinkedIn I recommend following their CMO, Amanda Malko who often shares fun and insightful updates. If you need a good sales connection there as well Sean Colfer has been a great resource for how you can use G2 to really expand your efforts.
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